Refund & Cancellation Policy

TaxAItion operates on a pay-per-return basis. Please review fees carefully before paying.

Effective date: 30 June 2026

TaxAItion (Vipas Technologies) operates on a pay-per-return basis. Fees are shown before you pay.

1. No Refund Once Service Is Rendered

Because preparation and filing of a return is a digital service delivered to you:

Fees are non-refundable once payment is made and the service has been rendered (i.e. the return has been prepared/filed or the paid feature delivered). Please review the displayed fee before paying.

2. Limited Exceptions

We will refund to the original payment method within 7 business days, where:

you were charged more than once for the same transaction (duplicate payment); or
a payment was deducted but the service/credits were not delivered due to a technical failure on our side.

3. CA-Partner Services

Where your return is routed to a CA Partner, fees become non-refundable once the CA engagement has begun, save for the duplicate/failed-payment exceptions above.

4. How to Raise a Billing Issue

Contact us at taxaition@gmail.com (or our Grievance Officer) with your registered email and transaction details within 7 days of the charge. We will review and respond.